Shipping policy

At Hydia, we want your order to reach you safely and on time. This policy explains how shipping and delivery work when you shop at hydia.shop.

1. Shipping Area

We currently ship to addresses within the United States only. We do not ship internationally. [Update if you do not ship to Alaska, Hawaii, U.S. territories, or PO boxes.]

2. Order Processing Time

  • Orders are processed within 1 to 2 business days after order confirmation.
  • Business days are Monday to Friday, excluding public holidays.
  • Orders placed on weekends or holidays are processed the next business day.
  • Because we accept Cash on Delivery, we may contact you by phone or email to confirm your order before it ships. Processing starts after confirmation.

3. Delivery Time

Standard delivery takes 4 to 6 business days after your order has shipped. Total time from order to delivery is usually 5 to 8 business days (1 to 2 business days processing plus 4 to 6 business days transit). These are estimates, not guarantees. Delivery may be delayed by carrier issues, weather, holidays, or high order volumes.

4. Shipping Rates

[Free standard shipping on all orders. / A flat shipping rate of $X applies to all orders. / Free shipping on orders over $X, otherwise a flat rate of $X applies.]

The exact shipping cost is shown at checkout before you confirm your order. There are no hidden fees.

5. Order Tracking

Once your order ships, we will email you a tracking number and a tracking link. Tracking information may take up to 24 to 48 hours to update after the carrier receives your package. If you have not received tracking details within the expected processing time, please contact us at support@hydia.shop.

6. Cash on Delivery at Delivery

Payment is collected in cash when your package is delivered.
Please have the exact total amount ready in US Dollars, as drivers may not carry change.
The total amount is shown at checkout and in your order confirmation email.
Please make sure someone is available at the delivery address to receive the package and pay.

For full details, please read our Payment Policy.

7. Delivery Attempts and Undeliverable Orders

If no one is available, the carrier may make more than one delivery attempt. If delivery fails because of an incorrect address or phone number, refusal of the package, or repeated unavailability, the order will be returned to us and cancelled. Since no payment has been collected, no refund is due. We may limit or disable COD on future orders for customers with repeated refused or failed deliveries.

8. Incorrect or Incomplete Address

Please double-check your name, address, and phone number at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information. If you notice a mistake, contact us right away at support@hydia.shop. We can only change the address before the order ships.

9. Damaged Packages

Please check your package before you pay the driver. If it looks visibly damaged, tell the driver and contact us right away. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. See our Return & Refund Policy for details.

10. Lost or Delayed Packages

If your order has not arrived within 10 business days after it shipped, please contact support@hydia.shop with your order number. We will investigate with the carrier and offer a solution.

11. Multiple Items and Split Shipments

If you order more than one item, they may ship separately or arrive on different days. You will receive tracking details for each shipment. You will pay only the total order amount shown at checkout, even if items arrive in separate packages.

12. Order Changes and Cancellations

You may change or cancel an order before it ships by contacting support@hydia.shop with your order number. Once an order has shipped, it cannot be cancelled, but you may return it under our Return & Refund Policy.

13. Customs, Duties, and Taxes

Because we ship within the United States only, no customs or import duties apply. Applicable sales tax is calculated at checkout.

14. Related Policies

Please also read our Payment Policy, Return & Refund Policy, Terms of Service, and Privacy Policy.

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