Privacy policy

Last updated: September 24, 2026

At Hydia, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit or shop at hydia.shop. By using our website, you agree to this policy.

1. Information We Collect

  • Order information: Name, delivery address, phone number, email address, and the details of the items you order.
  • Communication information: Messages, emails, or calls you send to our support team, including any photos you share about an order.
  • Technical information: IP address, browser type, device type, pages viewed, and referring website, collected automatically through cookies and similar technologies.

Because we accept Cash on Delivery (COD) only, we do not collect or store credit card, debit card, or online banking details.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders
  • Contact you by phone or email to confirm COD orders or update you on delivery
  • Provide customer support and handle returns and refunds
  • Prevent fraud and protect our store
  • Improve our website, products, and services
  • Send marketing emails, only if you have opted in
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only when needed to run our store:

  • Shopify, our website and order management platform
  • Shipping and delivery carriers, so your order can be delivered and cash collected
  • Email, analytics, and advertising service providers, to communicate with you and
  • understand how our site is used
  • Legal authorities, when required by law or to protect our rights

These providers may use your information only to perform services for us.

4. Cookies and Tracking Technologies

We use cookies to keep your cart working, remember your preferences, and understand website traffic. We may also use cookies from analytics and advertising services (such as Google) to measure performance and show relevant ads. You can control or disable cookies in your browser settings, but some parts of the website may not work properly without them.

5. Marketing Communications

We send promotional emails only if you subscribe. You can unsubscribe at any time using the link at the bottom of any email or by contacting us at support@hydia.shop. Order-related messages (confirmations, delivery updates) will still be sent.

6. Data Security

Hydia is hosted on Shopify, which is Level 1 PCI DSS compliant.

  • All customer information is transmitted using SSL encryption.
  • We take reasonable steps to protect your data from unauthorized access, loss, or misuse.
  • No method of online transmission is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information only as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. After that, it is deleted or anonymized.

8. Your Privacy Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information, subject to legal requirements
  • Opt out of marketing communications

Residents of certain U.S. states (such as California, Texas, Virginia, and Colorado) may have additional rights under state privacy laws, including the right to know what data we collect and to opt out of the sale or sharing of personal data. We do not sell personal information. To make a request, email support@hydia.shop. We may need to verify your identity, and we will respond within the time required by law.

9. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to other websites, such as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date.

Business Information: