Ordering and Payment
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) only. No online payment is taken when you place your order. You pay in cash to the delivery driver when your package arrives. We do not accept credit or debit cards, PayPal, Venmo, checks, or bank transfers.
Q: How does Cash on Delivery work?
A: Add items to your cart, select "Cash on Delivery" at checkout, and enter your correct name, phone number, and address. We may contact you to confirm your order. When your package arrives, pay the driver the total amount in cash.
Q: Do I need to have exact change?
A: Yes, please have the exact total amount ready in US Dollars. Drivers may not carry change.
Q: Why did you contact me to confirm my order?
A: Because payment is made on delivery, we may confirm your order by phone or email before it ships. Orders we cannot confirm may be cancelled, so please make sure your contact details are correct.
Q: Can I change or cancel my order?
A: Yes, before it ships. Email support@hydia.shop with your order number. Once an order has shipped, it cannot be cancelled, but you may return it under our Return & Refund Policy.
Q: Are prices in US Dollars?
A: Yes, all prices and payments are in US Dollars (USD $).
Q: Will I see the full price before I order?
A: Yes. Product price, sales tax, and shipping are shown at checkout before you confirm your order. There are no hidden fees.
Shipping and Delivery
Q: Where do you ship?
A: We ship within the United States only. We do not ship internationally.
Q: How long does delivery take?
A: Orders are processed in 1 to 2 business days, and delivery takes 4 to 6 business days after shipping. In total, expect your order in 5 to 8 business days. These are estimates and may be affected by carrier delays, weather, or holidays.
Q: How much does shipping cost?
A: The exact shipping cost is shown at checkout before you confirm your order.
Q: How can I track my order?
A: Once your order ships, we will email you a tracking number and link. Tracking may take 24 to 48 hours to update after the carrier receives your package.
Q: What if I ordered more than one item?
A: Items may ship separately or arrive on different days. You will get tracking details for each shipment and pay only the total shown at checkout.
Q: What if I am not home at delivery?
A: The carrier may try more than once. If delivery fails because of an incorrect address or phone number, refusal, or repeated unavailability, the order will be returned to us and cancelled.
Q: My package has not arrived. What should I do?
A: If your order has not arrived within 10 business days after it shipped, contact support@hydia.shop with your order number and we will investigate with the carrier.
Q: My package looks damaged. What should I do?
A: Check the package before you pay the driver. If it looks visibly damaged, tell the driver and contact us right away. See our Return & Refund Policy for details.
Returns and Refunds
Q: What is your return policy?
A: You can request a return within 30 days of delivery. Items must be unused, in original condition and packaging, with all parts included. For hygiene and safety reasons, food storage containers and oil dispenser bottles must be unused and unopened for a change-of-mind return.
Q: How do I start a return?
A: Email support@hydia.shop or call +1 903-462-0307 with your order number and the reason. After we approve your return, we will email you a free return label. Please do not send items back without approval.
Q: Is return shipping free?
A: Yes. Returns are free. Once approved, we email you a prepaid label. Download it, print it, attach it to the package, and drop it off with the carrier shown on the label.
Q: What if my item arrives damaged, defective, or wrong?
A: Contact us within 7 days of delivery at support@hydia.shop with your order number and clear photos. We will offer a replacement or a refund.
Q: How will I get my refund?
A: Because no payment is taken online, refunds are issued by bank transfer within 7 business days after we receive and inspect your returned item. Contact us and we will tell you what details are needed. Please share bank details only through the method we confirm with you.
Q: Can I exchange an item?
A: Please contact us. Exchanges depend on stock availability. If the item you want is unavailable, we will issue a refund instead.
Products
Q: What do you sell?
A: We sell kitchen accessories, including food storage containers, kitchen sink organizers, manual oil dispenser bottles, and manual vegetable choppers.
Q: How can I find product details like size, material, or capacity?
A: Please see the product page for each item. If you need more information, email support@hydia.shop and we will be happy to help.
Q: Do the colors look exactly like the photos?
A: We try to show products accurately, but colors may vary slightly due to screen settings or manufacturing differences.
Q: Are the choppers and oil dispensers electric?
A: No. Our vegetable choppers and oil dispenser bottles are manual. Please see each product page for instructions.
Contact and Support
Q: How can I contact you?
A:
Hydia: 327 W Main St, Denison, Texas 75020, United States
Phone: +1 903-462-0307
Email: support@hydia.shop
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET)
Q: How fast will you reply?
A: We usually reply within one business day.