Refund policy

At Hydia, we want you to be happy with your purchase. If something is not right, this policy explains how returns and refunds work when you shop at hydia.shop.

1. Return Window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

2. Eligible Items

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all parts and accessories included
  • Accompanied by your order number or proof of purchase

3. Non-Returnable Items

The following cannot be returned:

  • Items that have been used, washed, damaged by the customer, or altered
  • Items missing parts or original packaging
  • Items marked "final sale" on the product page
  • Returns requested after the 30-day return window

For hygiene and safety reasons, items such as food storage containers and oil dispenser bottles must be unused and unopened to be eligible for a change-of-mind return. This does not apply to items that arrived damaged, defective, or incorrect.

4. How to Start a Return

  1. Email support@hydia.shop or call +1 903-462-0307 (Monday to Friday, 9:00 AM to 5:00 PM ET).
  2. Include your order number, the item(s) you want to return, and the reason.
  3. Wait for our approval. We usually reply within one business day.
  4. After approval, we will email you a free return label (see Section 6).

Please do not send items back without our approval. Returns sent without approval may not be accepted or processed.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@hydia.shop and include:

  • Your order number
  • Clear photos of the item and the packaging
  • A short description of the problem

After we review your request, we will offer a replacement or a refund.

6. Free Return Label

Returns are free. We do not charge you for return shipping.

  • Download and print: Once your return is approved, we will email you a prepaid return label. Download it and print it at home or at a print shop.
  • How to use it: Pack the item securely in its original packaging, attach the printed label to the outside of the package, and drop it off with the carrier shown on the label.
  • Tracking: Keep your drop-off receipt or tracking number until your refund is complete.
  • Label validity: Please ship your return within [14] days of receiving the label.
  • No printer: Contact support@hydia.shop and we will help you find another way to return your item.

7. Inspection

When we receive your return, we will inspect it and notify you by email whether it is approved. If the item does not meet the conditions in this policy, we may reject the return and send it back to you.

8. Refunds

Approved refunds are processed within 7 business days after the returned item is received and inspected.

  • Refund method: Because we accept Cash on Delivery only and no payment is taken online, refunds are issued by bank transfer.
  • How to receive your refund: Once your return is approved, contact support@hydia.shop and we will let you know what details are needed to send your refund. Please share your bank details only through the method we confirm with you.
  • Refund amount: You will receive the price of the returned item(s). Original shipping charges and any COD fee are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item), in which case they are refunded too.
  • Bank timing: After we send your transfer, it may take a few additional business days to appear in your account, depending on your bank.

9. Replacements and Exchanges

If you need a different item, please contact us. Exchanges are subject to stock availability. If the item you want is not available, we will issue a refund instead.

10. Order Cancellations

You may cancel an order before it ships by contacting support@hydia.shop with your order number. Because payment is collected on delivery, no refund is needed for orders cancelled before shipping. Once an order has shipped, it cannot be cancelled, but you may return it under this policy.

11. Refused or Undeliverable Orders

If you refuse delivery, provide an incorrect address or phone number, or are unavailable after repeated delivery attempts, the order will be returned to us and cancelled. Since no payment has been collected, no refund is due. We may limit or disable COD on future orders for customers with repeated refused or failed deliveries.

12. Late or Missing Refunds

If you have not received your refund after 7 business days from our approval, please first check with your bank, then contact us at support@hydia.shop with your order number.

13. Related Policies

Please also read our Payment Policy, Shipping Policy, Terms of Service, and Privacy Policy.

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